Return Policy

Online gown shopping has certain limitations. We truly hope you will love your new dress. Please take a moment to read our return policy before placing your order.

All gowns are handmade and produced after payment, no ready‑stock available. Minor handcraft differences up to 5% and slight screen‑related color variations are normal for hand‑made items and cannot qualify for returns. Please consider carefully if you expect an exact 100% match with product photos. Please double‑check our size chart before checkout.

If we mistakenly send you the wrong size, color or style, we will work with you to resolve it. For issues caused by personal reasons, the buyer will take corresponding responsibility, and we will do our best to help you. Thank you for your understanding.

Custom‑size, custom‑color and plus‑size orders are non‑returnable. They are tailored to your unique measurements and cannot be resold. All accessories are final‑sale items and cannot be returned or exchanged.

❌ Non‑returnable Conditions

  1. Custom‑size, custom‑color and plus‑size orders cannot be returned.
  2. Dresses that have been washed, altered, stained, smoke‑scented or heavily worn will not be accepted.
  3. We do not accept orders where multiple gowns are purchased with the intention to keep only one and return the rest.
  4. Refund requests based purely on screen color difference or normal minor handcraft variations will not be approved. If you are concerned about color mismatch, feel free to reach out to customer service for fabric swatches before ordering.

✅ Eligible Returns Returns are only accepted for obvious manufacturing defects, large stains, severe damage, or our shipping errors including wrong size / style / color.

Should you receive a gown with noticeable quality issues, please send us clear photos or videos within 7 days upon receipt. Every gown is photographed before shipment for reference. Unconditional refunds are not offered.

Return Procedure

  1. Email customer service to submit your return request within 7 days after receiving your parcel, and attach photos or videos as supporting evidence.
  2. ⚠️ Please request our dedicated return address from support. Do NOT send items back using the address printed on your original package. Parcels returned without prior approval will not be processed for refund.
  3. Once your request is approved, you will receive a return reference code and return form. Please place this form inside your return package.
  4. Please ship your item back within 7 days after approval.
  5. All return and exchange shipping fees are to be covered by the buyer. Pre‑paid return labels are not provided. ‑ If your original order was delivered via DHL / UPS / FEDEX, please use the same courier for your return shipment. ‑ Packing tip: Fold the dress inside‑out and pack carefully, keep original tags attached. ‑ Returned gown must stay brand‑new, unwashed and unaltered, only light try‑on allowed. Damaged, dirty or tag‑missing items will be rejected.
  6. We will review and process your refund within 2‑3 working days upon receiving your returned gown.
  7. Every returned gown will go through inspection. Once we confirm the item matches the issues you described, we will issue your refund right away. Refunds generally take 10‑15 business days to reflect in your account, depending on your bank or payment provider. Small transaction fees may apply.

Additional Notes: Approved returns will incur a 10% restocking fee. Shipping fees, coupons and reward points are non‑refundable. The buyer bears all transit risk until the parcel reaches our warehouse. Please keep your shipping receipt safe. We take no responsibility for mis‑delivered or mis‑sent parcels.

If you have any other questions about the dress, please feel free to contact us anytime. Email: MyFloralDress@outlook.com