Shipping Policy
Dear Valued Customer,
If you have any questions or need assistance, please contact our customer service: MyFloralDress@outlook.com
Thank you for your purchase. We really appreciate your order.
You will receive an order‑confirmation email within 48 hours after checkout. Please keep an eye on your email for all production and shipping updates.
Total Delivery Time = Hand‑made Production Time + Shipping Transit Time
Production Processing Time
All dresses are handmade to order. Production timelines differ greatly based on style complexity. Simple evening & party gowns take less time, while heavily decorated, beaded styles and wedding dresses require longer hand‑crafting work.If you have any questions or need assistance, please contact our customer service: MyFloralDress@outlook.com
Production cycle also changes with peak & off‑peak seasons:
‑ Regular evening & prom dresses:
10‑20 business days (May‑December)
15‑30 business days (January‑April) ‑
‑Hand‑intensive styles & wedding dresses:
15‑25 business days (May‑December)
20‑40 business days (January‑April)
Shipping Options
We offer Standard Shipping and Expedited(Rush) Shipping. All items from one single order will be shipped together in one package.
Standard Shipping
‑ Shipping Fee: $35.00
‑ Carriers: USPS, UPS, TNT ‑ Transit Time: 15‑20 business days
‑ Suitable for non‑urgent orders with sufficient waiting time.
Expedited (Rush) Shipping
‑ Shipping Fee: $65.00
‑ Carriers: DHL, FedEx ‑ Transit Time: 7‑15 business days
‑ Suitable for weddings, proms and time‑sensitive events.
Shipping cost is fully prepaid. No extra shipping fees will be charged upon delivery. Import duties or customs taxes may apply in certain countries, which are the buyer’s sole responsibility. If your parcel arrives with visible damage, please take photos and contact us immediately, we will work with you to resolve the problem.
Shipping Guidelines
Please submit a valid email address when placing your order. All confirmations and updates will be sent via email.
Shipping Address: Please provide a complete and accurate street address including house number. If you have entered a PO‑box address, please contact our customer service promptly to supply your street information, otherwise delivery delays may occur.
Track Your Shipment
Once your goods are dispatched, a tracking number will be sent to your registered email. You can also view courier information and tracking ID inside your account under “My Orders”. You may track parcels either on official courier websites or third‑party tracking platform 17track.
Courier official links： ‑ DHL：http://www.dhl.com/en.html ‑ UPS：http://www.ups.com/tracking/tracking.html ‑ TNT：http://www.tnt.com/portal/location/en.html ‑ FedEx：http://www.fedex.com/us/track/ ‑ USPS：https://www.usps.com ‑ 17track：https://www.17track.net/en
Please note: tracking status may not refresh within 24‑48 hours after shipment. If you still cannot get valid tracking information after 48 hours, feel free to write to us.
Address Restrictions
We cannot deliver to PO boxes, APO/FPO/DPO military addresses. For US territories such as Guam and Puerto Rico, please select the correct destination region at checkout. Customers from Brazil need to provide your 11‑digit CPF number for customs clearance.
For Standard shipments, parcels may be delivered to your home or local post office. You need your tracking number and valid ID to pick up the package. We will notify you once it goes out.
Contact Us
Should you have any questions regarding production, shipping or customs, please reach us by email: MyFloralDress@outlook.com